:root {
  --bg: #f5efe6;
  --panel: #fffaf4;
  --card: #fff;
  --line: #e7d9c7;
  --text: #2d241d;
  --muted: #786a5c;
  --brand: #a84f2d;
  --brand-dark: #7f3b20;
  --gold: #d0a264;
  --danger: #bf4b3d;
  --shadow: 0 18px 50px rgba(91, 55, 28, 0.08);
}

* {
  box-sizing: border-box;
}

body {
  margin: 0;
  font-family: "Microsoft YaHei", "PingFang SC", sans-serif;
  background:
    radial-gradient(circle at top right, rgba(208, 162, 100, 0.2), transparent 22rem),
    linear-gradient(180deg, #f8f3eb 0%, var(--bg) 100%);
  color: var(--text);
}

body[data-app-mode="bigscreen"] {
  background:
    radial-gradient(circle at top left, rgba(208, 162, 100, 0.18), transparent 20rem),
    linear-gradient(180deg, #efe2d2 0%, #f6eee4 100%);
}

body[data-app-mode="boss"] {
  background:
    radial-gradient(circle at top right, rgba(168, 79, 45, 0.12), transparent 18rem),
    linear-gradient(180deg, #faf7f2 0%, #f3ede4 100%);
}

.app-shell {
  max-width: 860px;
  margin: 0 auto;
  padding: 18px 14px 28px;
}

body[data-app-mode="bigscreen"] .app-shell {
  max-width: 1440px;
  padding: 22px 18px 34px;
}

.app-shell--hidden {
  display: none;
}

.login-shell {
  min-height: 100vh;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 18px 14px 28px;
}

.modal-shell {
  position: fixed;
  inset: 0;
  z-index: 40;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 18px;
}

.modal-shell--hidden {
  display: none;
}

.modal-backdrop {
  position: absolute;
  inset: 0;
  background: rgba(45, 36, 29, 0.38);
  backdrop-filter: blur(2px);
}

.modal-card {
  position: relative;
  width: min(100%, 460px);
  padding: 18px;
  border-radius: 22px;
  background: var(--panel);
  border: 1px solid rgba(168, 79, 45, 0.08);
  box-shadow: var(--shadow);
}

.modal-actions {
  display: flex;
  justify-content: flex-end;
  gap: 10px;
  margin-top: 14px;
  flex-wrap: wrap;
}

.login-card {
  width: min(100%, 560px);
  display: grid;
  gap: 16px;
}

.login-form {
  padding: 18px;
  border-radius: 22px;
  background: var(--panel);
  border: 1px solid rgba(168, 79, 45, 0.08);
  box-shadow: var(--shadow);
}

.login-actions {
  margin-top: 8px;
}

.login-hint {
  margin-top: 12px;
  color: var(--muted);
  font-size: 13px;
}

.login-hint--error {
  color: var(--danger);
}

.hero {
  padding: 22px 18px;
  border-radius: 24px;
  color: #fff;
  background:
    linear-gradient(135deg, rgba(255, 255, 255, 0.12), transparent 60%),
    linear-gradient(135deg, var(--brand-dark), var(--brand));
  box-shadow: var(--shadow);
}

.hero--compact {
  padding: 20px 18px;
}

.hero__topline {
  display: flex;
  flex-direction: column;
  gap: 16px;
}

.hero-userbox {
  padding: 12px 14px;
  border-radius: 18px;
  background: rgba(255, 255, 255, 0.14);
  align-self: stretch;
}

.hero-userbox__name {
  font-size: 16px;
  font-weight: 700;
}

.hero-userbox__meta {
  margin: 4px 0 10px;
  color: rgba(255, 255, 255, 0.84);
  font-size: 12px;
}

.hero-nav {
  display: flex;
  gap: 10px;
  margin-top: 14px;
  flex-wrap: wrap;
}

.hero-nav__link {
  display: inline-flex;
  align-items: center;
  padding: 8px 12px;
  border-radius: 999px;
  background: rgba(255, 255, 255, 0.12);
  color: #fff;
  text-decoration: none;
  font-size: 12px;
  font-weight: 700;
}

.hero-nav__link--active {
  background: rgba(255, 255, 255, 0.28);
}

.hero--screen {
  padding: 26px 22px;
}

.hero__badge {
  display: inline-block;
  padding: 5px 10px;
  border-radius: 999px;
  background: rgba(255, 255, 255, 0.16);
  font-size: 12px;
  letter-spacing: 0.08em;
}

.hero h1 {
  margin: 14px 0 8px;
  font-size: 28px;
}

.hero p {
  margin: 0;
  color: rgba(255, 255, 255, 0.84);
  font-size: 14px;
}

.stats-grid,
.analysis-grid,
.dashboard-grid,
.report-grid,
.mini-stats {
  display: grid;
  gap: 12px;
}

.stats-grid {
  grid-template-columns: repeat(2, minmax(0, 1fr));
  margin: 14px 0;
}

.analysis-grid {
  grid-template-columns: 1fr;
}

.analysis-grid--dashboard {
  align-items: start;
}

.dashboard-grid {
  grid-template-columns: 1fr;
}

.report-grid {
  grid-template-columns: 1fr;
  margin-top: 10px;
}

.mini-stats {
  grid-template-columns: repeat(2, minmax(0, 1fr));
}

.analysis-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  margin-bottom: 10px;
  flex-wrap: wrap;
}

.rule-hit-grid {
  display: grid;
  gap: 12px;
}

.rule-action-filters,
.rule-action-list {
  display: grid;
  gap: 12px;
}

.rule-action-filters {
  grid-template-columns: repeat(auto-fit, minmax(120px, 1fr));
  margin-bottom: 12px;
}

.rule-action-card {
  padding: 14px;
  border: 1px solid var(--line);
  border-radius: 18px;
  background: var(--card);
}

.rule-action-card__top {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
}

.rule-action-card__title {
  font-size: 15px;
  font-weight: 700;
}

.rule-action-card__meta {
  margin-top: 4px;
  color: var(--muted);
  font-size: 12px;
}

.rule-action-card__summary {
  margin-top: 10px;
  color: var(--text);
  line-height: 1.6;
}

.rule-hit-card {
  padding: 14px;
  border: 1px solid var(--line);
  border-radius: 18px;
  background: var(--card);
}

.rule-hit-card__top,
.rule-hit-card__actions {
  display: flex;
  justify-content: space-between;
  gap: 10px;
}

.rule-hit-card__top {
  align-items: center;
}

.rule-hit-card__title {
  font-size: 16px;
  font-weight: 700;
}

.rule-hit-card__meta {
  margin-top: 4px;
  color: var(--muted);
  font-size: 12px;
}

.rule-hit-card__list {
  display: grid;
  gap: 8px;
  margin: 12px 0;
}

.rule-hit-customer {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  width: 100%;
  padding: 10px 12px;
  border: 1px solid var(--line);
  border-radius: 14px;
  background: #fff;
  color: var(--text);
  font: inherit;
}

.stat-card,
.panel,
.soft-panel {
  background: var(--panel);
  border: 1px solid rgba(168, 79, 45, 0.08);
  border-radius: 20px;
  box-shadow: var(--shadow);
}

.stat-card {
  padding: 14px;
}

.stat-card__label {
  color: var(--muted);
  font-size: 12px;
}

.stat-card__value {
  margin-top: 8px;
  font-size: 24px;
  font-weight: 700;
}

.panel {
  padding: 16px;
  margin-top: 14px;
}

.soft-panel {
  padding: 14px;
  background: linear-gradient(180deg, rgba(255,255,255,0.95) 0%, rgba(255,250,244,0.95) 100%);
}

.soft-panel__title {
  font-size: 15px;
  font-weight: 700;
  margin-bottom: 10px;
}

.mini-stat {
  padding: 10px 12px;
  border-radius: 16px;
  background: #fff;
  border: 1px solid var(--line);
}

.mini-stat__label {
  color: var(--muted);
  font-size: 12px;
}

.mini-stat__value {
  margin-top: 6px;
  font-size: 18px;
  font-weight: 700;
}

.panel--nested {
  margin-top: 16px;
  background: #fff;
  box-shadow: none;
}

.panel--hidden {
  display: none;
}

.panel--mode-hidden {
  display: none;
}

body[data-app-mode="bigscreen"] .panel--mode-main {
  margin-top: 18px;
}

body[data-app-mode="bigscreen"] .stats-grid {
  grid-template-columns: repeat(3, minmax(0, 1fr));
}

body[data-app-mode="bigscreen"] .dashboard-grid {
  grid-template-columns: repeat(4, minmax(0, 1fr));
}

body[data-app-mode="bigscreen"] .analysis-grid {
  grid-template-columns: repeat(2, minmax(0, 1fr));
}

body[data-app-mode="bigscreen"] .stat-card__value {
  font-size: 34px;
}

body[data-app-mode="bigscreen"] .mini-stat__value {
  font-size: 22px;
}

body[data-app-mode="bigscreen"] .customer-list {
  grid-template-columns: repeat(2, minmax(0, 1fr));
}

body[data-app-mode="boss"] .hero {
  padding-bottom: 18px;
}

body[data-app-mode="boss"] .stats-grid {
  grid-template-columns: repeat(2, minmax(0, 1fr));
}

body[data-app-mode="boss"] .dashboard-grid {
  grid-template-columns: 1fr;
}

.panel__header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  margin-bottom: 10px;
  flex-wrap: wrap;
}

.panel__toolbar {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  align-items: center;
}

.panel__toolbar select {
  min-width: 180px;
  padding: 11px 13px;
  border-radius: 14px;
  border: 1px solid var(--line);
  background: #fff;
  color: var(--text);
  font: inherit;
}

.panel__toolbar input {
  min-width: 180px;
  padding: 11px 13px;
  border-radius: 14px;
  border: 1px solid var(--line);
  background: #fff;
  color: var(--text);
  font: inherit;
}

.panel__toolbar .ghost-button {
  white-space: nowrap;
}

.ghost-button--active {
  border-color: var(--brand);
  color: var(--brand);
  background: rgba(168, 79, 45, 0.08);
}

.panel__title {
  font-size: 18px;
  font-weight: 700;
}

.panel__meta {
  margin-top: 4px;
  color: var(--muted);
  font-size: 13px;
}

.panel__actions {
  margin: 14px 0 10px;
}

.filters {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 12px;
}

.field {
  display: flex;
  flex-direction: column;
  gap: 6px;
}

.field--full {
  grid-column: 1 / -1;
}

.field span {
  color: var(--muted);
  font-size: 12px;
}

.field input,
.field select,
.field textarea,
.primary-button,
.ghost-button,
.icon-button {
  font: inherit;
}

.field input,
.field select,
.field textarea {
  width: 100%;
  padding: 12px 13px;
  border-radius: 14px;
  border: 1px solid var(--line);
  background: #fff;
  color: var(--text);
}

.field textarea {
  resize: vertical;
}

.customer-list,
.analysis-list,
.staff-list {
  display: grid;
  gap: 10px;
}

.staff-card {
  padding: 14px;
  border: 1px solid var(--line);
  border-radius: 18px;
  background: var(--card);
}

.staff-card__top,
.staff-card__actions {
  display: flex;
  justify-content: space-between;
  gap: 10px;
}

.staff-card__top {
  align-items: center;
}

.staff-card__name {
  font-size: 16px;
  font-weight: 700;
}

.staff-card__meta,
.staff-card__desc {
  color: var(--muted);
  font-size: 12px;
}

.staff-card__meta {
  margin-top: 4px;
}

.staff-card__desc {
  margin: 10px 0 12px;
}

.staff-card__actions {
  flex-wrap: wrap;
}

.customer-card {
  padding: 14px;
  border: 1px solid var(--line);
  border-radius: 18px;
  background: var(--card);
}

.customer-card__top,
.customer-card__meta {
  display: flex;
  justify-content: space-between;
  gap: 10px;
}

.customer-card__top {
  align-items: center;
}

.customer-card__name {
  font-size: 17px;
  font-weight: 700;
}

.customer-card__checkline {
  display: flex;
  align-items: center;
  gap: 10px;
}

.customer-check {
  width: 18px;
  height: 18px;
  accent-color: var(--brand);
}

.customer-card__owner {
  margin-top: 4px;
  color: var(--muted);
  font-size: 12px;
}

.customer-card__reason {
  margin: 12px 0;
  font-size: 14px;
  line-height: 1.55;
}

.customer-card__meta {
  flex-wrap: wrap;
  color: var(--muted);
  font-size: 12px;
}

.tag-list {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-bottom: 10px;
}

.tag-chip {
  display: inline-flex;
  align-items: center;
  padding: 4px 10px;
  border-radius: 999px;
  background: rgba(168, 79, 45, 0.09);
  color: var(--brand);
  font-size: 12px;
  font-weight: 700;
}

.tag-chip--auto {
  background: rgba(208, 162, 100, 0.22);
  color: #8a5d1d;
}

.tag-chip--empty {
  background: rgba(120, 106, 92, 0.1);
  color: var(--muted);
}

.pill {
  display: inline-flex;
  align-items: center;
  padding: 5px 10px;
  border-radius: 999px;
  font-size: 12px;
  font-weight: 700;
}

.pill--high {
  background: rgba(191, 75, 61, 0.12);
  color: var(--danger);
}

.pill--medium {
  background: rgba(208, 162, 100, 0.18);
  color: #8a5d1d;
}

.pill--warn {
  background: rgba(168, 79, 45, 0.14);
  color: var(--brand-dark);
}

.pill--low {
  background: rgba(120, 106, 92, 0.12);
  color: #68594c;
}

.primary-button,
.ghost-button {
  padding: 11px 14px;
  border-radius: 14px;
  border: none;
  cursor: pointer;
}

.primary-button {
  background: linear-gradient(135deg, var(--brand), var(--brand-dark));
  color: #fff;
}

.ghost-button {
  background: rgba(168, 79, 45, 0.08);
  color: var(--brand);
}

.ghost-button--light {
  background: rgba(255, 255, 255, 0.16);
  color: #fff;
}

.drawer {
  position: fixed;
  inset: 0;
  pointer-events: none;
}

.drawer.is-open {
  pointer-events: auto;
}

.drawer__backdrop {
  position: absolute;
  inset: 0;
  background: rgba(32, 22, 15, 0.35);
  opacity: 0;
  transition: opacity 180ms ease;
}

.drawer__panel {
  position: absolute;
  right: 0;
  bottom: 0;
  width: 100%;
  max-width: 860px;
  max-height: 90vh;
  overflow: auto;
  padding: 16px 14px 26px;
  background: #fdf9f3;
  border-radius: 24px 24px 0 0;
  transform: translateY(100%);
  transition: transform 220ms ease;
}

.drawer.is-open .drawer__backdrop {
  opacity: 1;
}

.drawer.is-open .drawer__panel {
  transform: translateY(0);
}

.drawer__header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 12px;
  margin-bottom: 12px;
}

.drawer__eyebrow {
  color: var(--muted);
  font-size: 12px;
}

.icon-button {
  width: 38px;
  height: 38px;
  border: none;
  border-radius: 50%;
  background: rgba(168, 79, 45, 0.08);
  color: var(--brand);
  font-size: 24px;
}

.detail-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 10px;
}

.detail-item {
  padding: 12px;
  border-radius: 16px;
  background: #fff;
  border: 1px solid var(--line);
}

.detail-item--full {
  grid-column: 1 / -1;
}

.detail-item__label {
  color: var(--muted);
  font-size: 12px;
}

.detail-item__value {
  margin-top: 6px;
  font-size: 14px;
  line-height: 1.5;
  word-break: break-word;
}

.history-list {
  display: grid;
  gap: 10px;
  margin-bottom: 14px;
}

.history-item {
  padding: 12px;
  border-radius: 16px;
  background: #fff;
  border: 1px solid var(--line);
}

.history-item__top {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  font-size: 13px;
}

.history-item__meta {
  margin-top: 6px;
  color: var(--muted);
  font-size: 12px;
}

.history-item__note {
  margin-top: 8px;
  line-height: 1.6;
  font-size: 14px;
}

.empty-state {
  padding: 24px 12px;
  text-align: center;
  color: var(--muted);
}

@media (min-width: 768px) {
  .hero__topline {
    flex-direction: row;
    align-items: flex-start;
    justify-content: space-between;
  }

  .hero-userbox {
    min-width: 210px;
    align-self: auto;
  }

  .stats-grid {
    grid-template-columns: repeat(4, minmax(0, 1fr));
  }

  .analysis-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .dashboard-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .report-grid {
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }
}